Delivery within the United Kingdom

We aim to dispatch all orders as soon as possible after receipt, this will normally be within 48 hours. If an item is not available we will inform you via email of the delay. Currently most items are sent by First Class mail, larger items however will be normally sent by Parcelforce. We reserve the right to select a different method of carriage at our discretion.

Postage Charges

Postage is only £5.00 for goods shipped to addresses in the United Kingdom.

Customer Support

Our customer support telephone number is 01706 816563 (standard call rate). Our staff are available from 10am -5pm GMT Monday - Friday. Answer phone service available at all other times.

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes:

We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should email us.

Cancellation Rights and Guarantee

Harley Hemming offers a 100% statisfaction cancellation right and guarantee, which means if you are not satisfied with any product that you purchase from our online store you can cancel you contract within seven working days,the seven working day cancellation period begins the day after the day the goods are received, for a full refund. All monies including the initial postage and packing charges will be refunded within thirty days of your cancellation.

Unwanted Goods

Should you wish to cancel your order please notify us as soon as possible. If the order has not yet been shipped we can simply cancel the order. However, if you are in receipt of your goods you the consumer must arrange for the return of the goods at your own costs. If the goods are not returned, Harley Hemming will collect them, and deduct the direct cost incurred from the refund.

Complaints

Harley Hemming believes that all goods supplied are of the highest quality and attempt to provide an excellent service at all times. However, should any goods or aspect of our service not meet your expectations please let us know by emailing customerservices@harleyhemming.co.uk or by writing to:

Customer Services Department
Harley Hemming Ltd
Harley House Mill
Harley Street
Todmorden
Lancashire
OL14 5HZ

We will acknowledge receipt of all complaints by return and endeavour to fully answer all queries within 5 working days. If your query cannot be answered fully in this time, we will contact you to advise a likely timescale for resolution.